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Account Management for All ASCEND Customers

IMPORTANT MEMBERSHIP INFORMATION: We want you to make the most of your membership, so don’t forget that in addition to global access at all our facilities, unlimited climbing, you also get unlimited yoga and fitness classes! Don’t forget to register ahead of time to save time and to guarantee a spot in your favorite class. Additionally, ASCEND members receive 10% off of most retail and concession purchases.

If you have an EFT billing relationship with us, leave your credit card and cash in your cubby - we have your credit card on file and we can easily take care of your at the front desk. If you need an itemized receipts at point in time, just let us know! We are happy to provide you with this information by request.

And did you know that every single day, you have the opportunity to bring along a 1st time visitor for FREE! You are strongly encouraged to take advantage of this perk, so you can expose your friends and family to the wonderful world of climbing.

Lastly, we highly recommend that you sign up online with the email address associated with your account at ASCEND. Our system, called Approach, can be accessed via an online portal where you can find your member check-in barcode, register for classes, and more!

If you ever need anything from us, such as emailed records of contracts or billing transactions, information on upcoming programs and events, or just some general climbing information, do not hesitate to send us a message or give your home gym’s front desk a call!